Online Orders
You can place an order online, 24/7. Just select the products you like and follow the instructions on the screen. You'll receive a prompt confirmation of your order via e-mail.

Payment Options
LumenWear customers have three payment options: check, MasterCard or VISA.

To pay by check, please submit your order online and print out a copy. Mail your check and the copy of your order to:
L.A. Promotions
P.O. Box 436668
Louisville, KY 40245
Attn: LumenWear Store

To pay with MasterCard or VISA, you will be asked to provide the following with your online order: billing address, shipping address, credit card number, company name (if using a corporate card) and expiration date. No need to worry about the privacy of your payment information. Our server provides maximum security. All data is encrypted.

Note: Employee deductions and safety points are not accepted at the LumenWear store.

Delivery
Standard production time is 7 to 10 working days after receipt of order. Orders received after 2:00 p.m. are processed the next business day. Next Day or 2nd Day shipping will apply after production time.

Back Orders
The Customer Service Department will notify you of any back-order delays. If you've ordered more than one item, we'll ship those in stock without delay.

Shipping/Handling
Choose your preferred shipping method when making your online purchase. The appropriate shipping charge will automatically be added at the time of checkout. Free shipping IS NOT AN OPTION for Lumenos orders. UPS ground shipping charges will be added to your order if you select the free shipping option.

ITEMS WILL SHIP 7-10 WORKING DAYS AFTER RECEIPT OF ORDER.

Rush Orders
Please let us know if you need a rush delivery. We'll do our best to accommodate your order. Rush charges may apply.

Sales Tax
Applicable sales tax will be added to all orders shipped or delivered within the state of Kentucky.

Return Policies
Because all LumenWear products are custom embroidered, they cannot be returned or exchanged. Please review your order carefully before submitting. L.A. Promotions stands behind all of their products. Defective merchandise will gladly be exchanged.

Customer Service
For general information about the LumenWear Store, call L.A. Promotions at 502-244-2525 or send a fax to 502-244-2524. You can also contact Craig Classic @ 703-236-6339.