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Order Information

Customer Service
For general information regarding the Polyglass Store, please call L. A. Promotions at 502-244-2525 or Fax us at 502-244-2524. Questions can be E-mailed to us at info@lapromotions.net.

You can also call Maureen Baca @ 800-222-9782 or email her at MaureenB@polyglass.com

On-Line Orders:
The On-Line service is available 24 hours a day. Just select the products that you would like, and follow the instructions on the screen. Our secure order server will assure maximum security with your credit card orders. All of the data that you enter on your checkout page, including credit card information, is encrypted while traveling the Internet so it cannot be intercepted for fraudulent use. An automatic confirmation will be sent back to you shortly. If there are any issues regarding your order, L.A. Promotions will contact you.

Payment Options
Polyglass customers will have their order deducted through payroll from Corporate headquarters. Please select the “Employee Deduction” payment choice in the shopping cart.

Delivery/Turnaround Times:
Standard Delivery Time is 7-10 working days after receipt of order. Orders will be processed after receiving approval from Corporate headquarters.

Rush Orders
We will try to accommodate all orders whenever possible. Please let us know your needs.

Back Orders and Cancellations
The customer Service department will try to notify you of any backorder situations at the time of the order. If you've ordered more than one item, those in stock will ship.

Return Policies
All sales are considered custom and CAN NOT be returned or exchanged.. Any defective merchandise will be exchanged.

Shipping/Handing
All orders will be shipped via the method you choose in the shopping cart. FREE SHIPPING is not an option for Polyglass Customers.

Sales Tax
Applicable sales tax will be added to all orders shipped or delivered within the state of Kentucky.